Nobody asks at the right moment
The best time to ask is the day the job finishes. That is also the day you are starting the next job.
AI Automations ยท Review and Referral Engine
Every finished job asks for the next one.
The customer you just made happy is your best marketing. The engine asks them for the review and the referral, every time, without you remembering to.
The Review and Referral Engine from NorthFork Digital automatically asks every finished customer for a Google review and, when the timing is right, a referral. Built for service businesses across Cowlitz and Clark counties. Setup runs $500 to $750 with care from $250 a month. It follows Google review policy strictly: every customer gets asked, nothing is gated, nothing is incentivized.
Why this matters
The problem this solves
Where it costs you today:
Two reviews from 2023
Homeowners compare review counts before calling. A silent profile costs you jobs you never knew about.
Happy customers know people
Every satisfied customer knows a neighbor who needs you. Nobody asks, so nobody refers.
Review and Referral Engine
What is included
What the build includes:
Review requests
Every finished job triggers a request in your words, timed right, with one polite reminder.
- Sent the day the job closes
- Your wording, approved by you
- Every customer asked, per Google policy
Referral asks
Customers who leave five stars get a natural referral ask while the goodwill is fresh.
- Asks only your happiest customers
- Simple pass-along message
- Referrals land with full context
Response handling
New reviews get answered, and you get a monthly tally of stars, replies, and referrals.
- Every review acknowledged
- Rough reviews flagged to you first
- Plain-English monthly numbers
Fit check
Is this a fit?
Honest filter. Saves us both a call.
Good fit
- Service businesses in Cowlitz or Clark county
- You get calls and leads but lose some to speed
- Somebody on your end answers the leads the system catches
- You want a specific fix, not an AI makeover
Not a fit
- You want guaranteed rankings or guaranteed revenue
- E-commerce or product businesses
- Nobody on your end can take the booked jobs
- You want magic instead of a tool with a job
How it works
How it goes in
Same arc as everything NorthFork builds:
01
Free audit
A short video naming what this would fix in your business and what it costs. No 47-page PDF.
02
Plan and price
Written scope, published pricing, your approval before anything starts.
03
Live in about 2 weeks
Built, tested on your real business, and reviewed with you before it touches a customer. Then the monthly numbers keep score.
Straight talk
Proof, honestly
NorthFork is new and no fake logos will appear here. What I put in writing instead:
The guarantee on this one
Requests send exactly as configured after every completed job, or I rebuild it free. No review gating, ever; an honest profile is the whole point.
Questions
Review and Referral Engine questions
What does the Review and Referral Engine cost?
Setup runs $500 to $750 depending on your job flow, with care from $250 a month. Quoted in writing before anything starts.
Is automated review requesting allowed by Google?
Asking is allowed and encouraged; filtering who you ask is not. This engine asks every customer, never gates by sentiment, and never trades anything for stars. That keeps your profile clean and safe.
What if a customer had a bad experience?
They get asked like everyone else, and their feedback reaches you first so you can make it right like an owner. Hiding from bad reviews reads worse than answering them well.
How do the referral asks work?
When someone leaves a five-star review, the system thanks them and makes a simple pass-along ask. It lands while they are already saying nice things about you, which is exactly when people refer.
Next step
Turn finished jobs into next jobs
The free audit includes a review-flow check: how many jobs you finish a month versus how many reviews you actually get. The gap is the opportunity.
Book a Free Audit