1. Agreement Overview

This agreement is between NorthFork Digital of Castle Rock, Washington and you, the visitor or client. Using this website or engaging our services means you accept these terms.

Signed service agreements and written quotes override this page wherever they differ.

Short version: you pay what was quoted, you own what you paid for, we use AI with human review and tell you when we do, and nobody guarantees rankings.

2. Services We Provide

NorthFork Digital provides:

AI automations: call answering, text-back, follow-up, and document processing systems
Web design, hosting coordination, and website care
Google Business Profile management and local search optimization
Review, content, and reporting systems

3. Quotes, Payment, and Billing

Money terms, plainly:

Quotes come in writing and published pricing is honored
Invoices are due on the schedule stated in the quote
Late or missed payment can pause work and recurring services
No surprise fees; scope changes are priced and approved in writing first

4. Client Responsibilities

Clients agree to:

Provide timely access, approvals, and accurate business information
Answer the leads and calls the systems capture
Use the services lawfully, including consent rules for texting customers

5. Websites, Content, and Ownership

Once paid for, your website, content, domain, and accounts are yours, full stop. If we part ways, you keep them. NorthFork does not hold sites or Google listings hostage.

NorthFork retains ownership of its internal tools, templates, and processes used to deliver the work.

6. Third-Party Platforms

Services depend on platforms NorthFork does not control:

Google search, maps, and business profiles change their rules and results at will
Hosting, CRM, and automation platforms have their own terms and occasional outages
NorthFork is not liable for third-party outages or policy changes, though I will always work the fix

7. AI Tools and Automations

NorthFork uses AI tools to deliver services, and says so out loud:

Automations are configured and reviewed by a human before going live
AI-generated content that your customers will see is disclosed to you and approved by you before it ships
AI handles the busywork; judgment calls stay human

8. No Guarantees of Specific Results

NorthFork does not guarantee search rankings, lead counts, or revenue. Google prohibits ranking guarantees, and market results depend on factors nobody controls. What is guaranteed: written scope delivered as agreed, and the specific controllable commitments stated in your quote.

Anyone who guarantees you page one is lying to you. We show real numbers instead.

9. Cancellation and Termination

Leaving should be clean:

Cancel recurring services with 30 days written notice, subject to any stated plan minimum
You keep your site, domain, listing, and accounts; access transfers within 14 days
Work completed and costs incurred to date are billed, and nothing beyond that

10. Warranties and Limitation of Liability

Services are provided as-is. To the extent the law allows, NorthFork’s total liability is capped at the fees you paid in the six months before the claim.

NorthFork is not liable for indirect or consequential damages such as lost profits, lost data, or business interruption.

11. Governing Law and Disputes

These terms are governed by Washington State law. Disputes get a good-faith conversation first; anything beyond that is handled in the courts of Cowlitz County, Washington.

12. Changes to This Policy

If these terms change, the date above changes, and clients are notified of anything meaningful before it applies to them.

13. Contact Us

Questions about these terms? Contact NorthFork Digital, Castle Rock, WA. You will get the founder, and you will get a straight answer. Invoice and billing questions go to billing@northforkdm.com.

NorthFork Digital
Castle Rock, WA 98611
contact@northforkdm.com
(360) 835-6993

Legal Policy